About Us > Privacy Policy

Privacy Policy

2019-05-16

Privacy Policy


We will manage and protect the personal information obtained from users on Cryptocurrency exchange related services in compliance with the laws concerning the protection of personal information (hereinafter referred to as the "Act on the Protection of Personal Information") and this Privacy Policy.


1. Definition of Personal Information

In this Privacy Policy, all the following personal information refers to personal information defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information.

・Information relating to living individuals

・Information containing a name, date of birth, or other descriptions etc., whereby a specific individual can be identified

(including those which can be collated with other information and thereby identify a specific individual)


2. Collection of Personal Information

We will collect personal information appropriately, and not through any false or dishonest means.

We will collect the personal information from such as the following sources.

・ Information the user himself/herself has provided by data input on the web etc.


3. Use of Personal Information

We will use the email address and phone number that we collect in user registration for the purposes listed below.

・To investigate, provide, sell, develop, solicit, guide, maintain, support etc. our products and services

・To provide, sell, solicit, guide etc the products and services offered by our affiliates/affiliated companies

・To investigate, analyze, research, etc. for the purpose of improving the products and services offered by the Company

・To inform about changes of various regulations concerning the products and services offered by the Company

・To cope with violation of the products and services offered by the Company

・To verify the identity of the user or the representative of the user

・To inform users about the transaction results etc.

・To conduct other various office work related to transactions with users

・To use the rights and fulfill obligations based on the contract, laws etc. with the user

・Others related to the above purposes


4. Changes to the Purposes of Use of Personal Information

We may change the purpose of the use of personal information with a considerable relevance. In case of a change, we will notify the users or make an announcement.


5. The Range of Use of Personal Information

The company will not handle personal information beyond the necessary scope for achieving our purpose without a consent of the user,

unless it is permitted by the Act on the Protection of Personal Information or other laws and regulations.

However, it is not limited to the following cases.

・When based on laws and regulations

・When it is necessary for the protection of a person's life, body or property, and the consent of the person cannot be obtained

・When it is necessary for improving public health or promoting healthy fostering of children and the consent of the person cannot be obtained

・When it is necessary for a national institution, a local public body or a person who has to work as stipulated in laws and regulations, and there is a risk of an interference if the user's consent is obtained.


6. Entrusted Handling of Personal Information

In order to achieve the purpose of the use of personal information, we may outsource the following to external agencies and provide them necessary personal information. In this case we will appropriately select and supervise the external agencies.

・To create objects to be sent to users

・To send something to users

・To operate on various campaigns etc.

・To operate and maintain the trading system

・To manage our employees

・To conduct market research, data analysis, service research, etc.

7. The Secure Management of Personal Information

We will supervise our employees so that we can control the security of personal information against risks such as loss, destruction, alteration and leakage.

In addition, we will conduct strict supervision to control the security of personal information when entrusting all or part of personal information to external agencies.


8. Provision of Personal Information to Third Parties

Unless otherwise specified by laws such as the Act on the Protection of Personal Information,

we will not provide personal information to third parties without the prior consent of the individual concerned.

However, the following cases do not fall under the above.

・If the Company entrusts a third party to handle personal information, in whole or in part, to an extent that is necessary to achieve the purposes of use.

・If the Company's business operation including provision of personal information is succeeded by a third party due to a merger or any other reason.


9. Disclosure of Personal Information

If we receive a request for the disclosure of personal information from the individual concerned or his/her representative, we will do so within a reasonable period of time. (We will notify the applicant if we are unable to confirm his/her personal information)

However, this may not apply unless we are obligated to disclose personal information to compare the request in question against the provisions of the Act on the Protection of Personal Information or other laws and regulations.

To submit a request for disclosure of personal information, please contact us on the email address below.


10.  Correction of Personal Information

If the user or his/her representative requests for a correction, addition or deletion of personal information (hereinafter referred to as "correction etc), after confirming the applicant's identity, we will conduct an investigation within the scope necessary for achieving the purpose of use, and based on the result, correct the requested contents and inform the user. (We will contact the user, in the case we will decide not to conduct the correction.).

However, this may not apply unless we are obligated to correct personal information to compare the request in question against the provisions of the Act on the Protection of Personal Information or other laws and regulations.

To submit a request for correction of personal information, please contact us on the email address below.


11. Discontinuance of Utilization on Personal Information

If the user or his/her representative requests the Company to discontinue utilizing or to erase the personal information due to the  personal information being handled in a manner that exceeds the scope of the purpose of utilization officially announced in advance or because the personal information has been acquired through deception or any other dishonest means, upon identifying the user and confirming that there is a certain reason for the request, the Company will suspend the use of personal information without delay and notify the user to that effect.

However, this may not apply unless we are obligated to discontinue the utilization on your personal information by the Personal Information Protection Act or other laws.

To submit a request for discontinuance of utilization of personal information, please contact us on the email address below.


12. Utilization of Cookies and Other Technologies

We may use cookies or other similar technology to know the current usage situation and to improve the service.

A user who wants to invalidate cookies can do it by changing the web browser settings.

However, if cookies are invalidated, some functions of our service may not be available.


13. Contact

We will respond to any questions, comments, complaints, etc. concerning the user's personal information.

Contact us about Personal Information on

support_en@cieloex.io

(Unfortunately, we cannot respond to inquiries by phone. Thank you for your understanding. )


14. Continuous Improvement

We may change this privacy policy as we review the operational status of handling personal information as appropriate and strive for continuous improvement.